Refund Policy Digital services • Milestone-based
Refund Policy
Because our work is digital and begins quickly after onboarding, refund eligibility depends on whether milestones have started or deliverables have been provided.
Milestone logic
| Milestone | Refund eligibility |
|---|---|
| Discovery & access setup | Refundable if work has not started |
| Technical audit in progress | Not refundable once analysis has begun |
| Deliverables delivered (report/checklist/briefs) | Not refundable |
| Monthly retainer (ongoing) | Cancelable for next cycle with notice |
How to request
Email support@bongoseo.com with your invoice/payment details and the reason. We respond within 24–48 business hours.
Chargebacks
If you believe a charge is incorrect, contact us first to resolve it. Unnecessary chargebacks may delay service and dispute resolution.
Important note
Refunds are based on service delivery, not on rankings or performance outcomes. SEO results vary and are not guaranteed.